Scope and Application
This Privacy Policy governs the collection, use, disclosure, and protection of personal information provided by users of the Tsogo Sun Games Hub website (tsogosun.site). By accessing or utilizing our website and services, users acknowledge and consent to the procedures outlined within this policy. The policy is designed to comply with the Protection of Personal Information Act (POPIA) as enforced in South Africa, as well as any applicable supplementary national laws. The document applies to all website visitors, registered users, and any individuals whose personal information is processed throughout digital interactions with the platform. All data processed conforms meticulously to lawful, legitimate, and ethical standards as required by relevant legislation and industry practice within South Africa. Users are encouraged to read this policy carefully before using the website in order to be fully apprised of their rights and our legal obligations concerning personal information. This Privacy Policy remains applicable unless expressly superseded by written agreement with users or as otherwise provided by law or regulation.
Information Collection Practices
We collect various types of personal and non-personal information to provide, maintain, and improve our services. The data collected may include, without limitation, full name, contact details (email address, postal address, phone number), date of birth, demographic information, device information, IP address, location data, preferences, and transactional records. Collection occurs via direct user submissions through website forms, registration, customer support requests, email communications, cookies, web analytics tools, and third-party service integrations. All data collection is performed transparently and with appropriate consent notices clearly presented at the point of each data entry. We will not intentionally collect information from minors or any individuals in contravention of applicable gaming or privacy legislation. In instances where information is received indirectly, we take necessary steps to validate the data origin and seek required consent, safeguarding all received information according to the same standards as directly provided data.
Purpose and Use of Personal Information
Personal information is primarily processed to facilitate the operation of the Tsogo Sun Games Hub, personalize user experience, communicate promotions, ensure secure transactions, administer user accounts, provide technical or customer support, and comply with legal obligations. Information may also be utilized for analytics, anti-fraud measures, marketing communications, user verification, verification of eligibility for promotions or bonuses, as well as improvements to the website’s usability and content offerings. The legitimate interests pursued include enhancing our service delivery, maintaining compliance, and protecting the interests of both the company and users. We ensure that personal information will not be processed for purposes incompatible with the original intent as described in this policy unless further consent is obtained or legally required to do so. Regular reviews are conducted to verify the appropriateness and necessity of continued information use.
Disclosure of Information
We may disclose personal information to authorized partners, service providers, regulatory authorities, and as otherwise lawfully prescribed to facilitate the fulfillment of the described purposes. Relationships with third-party service providers, such as payment processors or IT support firms, are governed by strict contractual and confidentiality arrangements, ensuring compliance with data protection laws. Personal data may be disclosed during business reorganizations or transfers, subject to assurances on continued protection of such data. We will not sell or rent personal information to third parties for marketing or similar purposes without obtaining explicit written consent. Any compulsory disclosures, such as those required by court orders, governmental agencies, or law enforcement, are carried out in a manner consistent with South African law and in full regard for the protection of user interests.
Security of Personal Information
We implement comprehensive and industry-recognized measures to safeguard personal information from accidental loss, unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption protocols, secure socket layers (SSL), access control mechanisms, regular security assessments, staff training, and the appointment of responsible persons overseeing information security. Despite diligent efforts, the nature of online communications means that complete security cannot be unequivocally guaranteed. Users are urged to take precautions with their own credentials and devices. In the unlikely event of a security breach affecting user information, appropriate notifications will be made in accordance with legal requirements and steps taken to mitigate any potential harm.
Retention and Destruction of Information
Personal information will only be stored for the period necessary to achieve the purposes for which it was collected or to satisfy applicable legal, regulatory, audit, or business requirements. Upon expiry of such periods, or upon verified request, information will be securely deleted or rendered irreversibly anonymous. Our retention practices are regularly updated to align with applicable legal and operational obligations. Where third-party data processors are engaged, equivalent retention and destruction standards are contractually mandated and monitored to ensure compliance with South African data protection law.
Cookies and Tracking Technology
This website utilizes cookies and other tracking technologies to facilitate functionality, enhance user experience, and gather analytics. Cookies may store session information, user preferences, authentication data, and facilitate personalized content or advertisements. Users may adjust their browser settings to refuse some or all cookies, though certain features of the website may be inaccessible or degraded as a result. Clear consent is sought for the use of non-essential cookies, and users are directed to manage preferences through accessible tools. All tracking data is processed in compliance with privacy laws, and users may request details on the types and purposes of cookies employed at any time.
Users’ Rights and Choices
As specified under South African privacy law and the POPIA, users have assured rights concerning their personal information. These include the right to access, review, amend, delete, or restrict processing of data; to withdraw consent previously given; the right to data portability where feasible; and to lodge complaints with the Information Regulator. Request mechanisms and verification procedures are established to ensure prompt and secure processing of such requests. We strive to ensure user rights are respected and make all efforts to respond to queries or requests within the legally prescribed timeframes. Where there are reasonable grounds to decline a request, users will be provided with clear explanations.
Children’s Privacy
Tsogo Sun Games Hub does not knowingly engage with users under the age of 18 or any person not legally permitted to participate in gaming activities in South Africa. Efforts are made to block, reject, or remove data belonging to such individuals if inadvertently received. Should a parent, guardian, or regulatory authority believe that a minor’s information has been unjustly processed, we urge immediate contact to rectify or erase the data concerned. All accounts suspected to belong to minors will be promptly suspended, pending age verification or further investigation.
Cross-Border Transfers
Where personal information is transferred across national borders, including to countries outside South Africa, we ensure such transfers are compliant with applicable legal requirements. All recipients of data in foreign jurisdictions are contractually obliged to provide comparable or stronger protections as those set forth by the POPIA and related local regulations. Notification is provided to users should their data be processed or retained outside South Africa, and explicit consent will be sought where legally required for such transfers.
Amendments to the Privacy Policy
We reserve the right to revise, update, or modify this Privacy Policy periodically to reflect changes in law, regulation, technology, or business operations. All changes will be posted on this page, and substantive or material changes will be communicated through prominent notices or, where required, individual notifications. Continued use of the website following such amendments indicates acceptance of the revised policy. Users are encouraged to review this policy frequently to remain informed of their rights and our obligations concerning personal information.
Contact and Responsible Party
The data controller and responsible party for the purposes of South African data protection legislation is Dexter Haywood, based at Moses Mabhida Stadium, 44 Isaiah Ntshangase Road, Stamford Hill, Durban, 4025, KwaZulu-Natal, South Africa. For any inquiries, requests, or complaints regarding this Privacy Policy or the processing of personal information, please contact us via [email protected]. Correspondence will be addressed diligently and in accordance with our obligations under South African law. If you are dissatisfied with our response, you may further escalate your complaint to the Information Regulator of South Africa as stipulated by law.
